At Durrat Al-Attar, we value customer satisfaction while maintaining product integrity, especially for fragrance products.
Returns
Due to the personal nature of attars and fragrances, we do not accept returns once a product has been opened or used.
Returns may only be accepted if:
- The product is damaged during delivery
- You received the wrong item
You must inform us within 24 hours of delivery, along with clear photos or unboxing video proof.
Replacement
If your request is approved after verification:
- A replacement will be shipped at no additional cost.
- Replacement dispatch will take 2–4 business days after approval.
Products must be unused and in original packaging for replacement eligibility.
Refunds
Refunds are applicable only if:
- A replacement is not available
- The order was successfully cancelled before dispatch
Approved refunds will be processed within 5–7 business days to the original payment method.
Shipping charges (if any) are non-refundable unless the issue was caused by our error.
Important Notes
- Fragrance preferences are subjective; we cannot accept returns based on scent liking or personal preference.
- Claims made after 24 hours of delivery may not be considered.
For return or refund requests, contact:
Durrat Al-Attar
New Delhi, India
Phone / WhatsApp: +91 7428047090
Email: durratalattar@gmail.com